FAQ- frequently ask questions

What information do I need to provide to get my parts?

Full Name (contact), Shipping Address, Telephone Number (required), Mobile Number (optional), Email (required), and any other information neccessary for proper delivery.

Do I need to send you an email with my scooter model?
Yes . . . It would be best to send us an email telling us what Scooter Model (Name Brand), & Year you have. This information will help us make sure that you are ordering the right body parts or engine part for your scooter. If you place an order for any of our products; we will assume that you know your scooter type and are aware that you know what your purchasing. NO RETURNS

My Shipping Address is different from my Credit Card (address). What should I do?
If you need to change your shipping address. We high recommend that you contact us immiediate! We are not responsible for incorrect addresses or incorrect apartment or suite numbers. In the event that a customer provides us an incorrect address, (and package is return to us). Customer must wait until we recieve package, and pay for re-delivery (shipping charges-in full). We suggest that customers check all items upon delivery.

What Credit Cards are accepted?
We accept VISA, MasterCard, AMEX, Discover (and or debit card), which is processed by SecurePay.com. All information is strictly confidential/private and processed thru a secured PayPal.com site.

Do you accept Personal Checks?
Yes, we accept personal checks. It is important that you understand, check must clear our account before we proceed to preparing your order. It may take up to 15 -20 days to receive clearance (depending on your banker) before we can start preparing your order.

Can I send you money order transfer by Western Union? 
Yes: If you are placing an order by Western Union (for large orders only), please provide us with the tracking number (MTCN#). Please provide detail information on the product you desire, by .

Can I send you Money Order? 
Yes: If you do not have a credit card, you may mail your payment in by United States Parcel Service Money Order or Money Gram.
We prefer United States Parcel Service Money Order. We accept other type of money order, but it may take up to 10-21days to clear). 

When sending your money order, please make sure to write out you money to:

Attn: Angel Robles
ScooterChromeParts
PO BOX 1598
Carolina, PR 00984

Note: It is important that you include your Full Name (contact), Shipping Address, Telephone Number (required), Mobile Number (optional), Email (required), Scooter Model (year/engine type or picture of your scooter), Product /s Name.

How do I calculate Shipping Charge?
Shipping is free within the US.
For orders outside the US, please . For orders to Canada, please call us to calculate shipping.

How long will it take for me to recieve my order?
Delivery Time: Your order will be process immediately within 24-48 hours after payment is been recieved (depending on your form of payment). Once your payment is cleared, we will send out your order. Orders are sent out United States Priority Mail (3-4 days) or Parcel Service (5-10 days). Note: If you are ordering within holiday season it may take a few days longer, so make sure you order before holiday season. We reserve the right to choose form of shipping method.

Can I return my parts?
Because the nature of our products (Chrome Body Parts), unfortunitely we DO NOT ACCEPT RETURNS on our products. Our website provides all the necessary information possible for our customers to make the right choice for the scooter. If you are not sure what parts fit your scooter, please first before placing your order. If by any chance we have sent you 2 left side body parts, we will change it. We inspect every chrome body parts for scratches, discrepencies or manufacture product errors before packing it (and shipping it out). There are no returns or exchanges on electrical parts, such as LED Bulbs, H4 Bulbs, etc. All bulbs are inspected before shipping. If we have sent you 2 sides of the same body part by mistake, we will change it and re-ship it. BUT IT MUST NOT BE SCRATCHED OR DAMAGE IN ANY WAY, WE WILL NOT ACCEPT IT (SO DON'T EVEN BOTHER MAILING BACK). 

What if my parts are broken during shipping?
Anything is possible! But before packing your parts, we check chrome parts before shipping. Great measures are taken to provide 'high quality control on all products' to insure proper packaging to avoid breakage while USPS delivers your package (we are not respondsible for broken or damage items). In the event that a customer receives a damage product due to USPS shipping process. Customer "MUST" file a claims form with there local USPS office (Please get all information necessary to complete form, and follow the instructions to reclaim your goods).

What happens if you do not a specific product in stock?
Back Orders: It is very rare that we may not have a specific chrome body part. In the event that we do not have a specific Chrome Scooter Part available at the moment. We will you either by phone or email and inform you when we will have that specific body part available. Customer will then confirm by email that he or she agrees to wait for order product/item. The customer will either have the option to then get a full refund for his or her purchase, or change it for a different product/item of equal or greater value. Customer will be given 24-48 hours to make this decision.

Do you charge for shipping?
NO, shipping is FREE for US customers. Please visit our page for more details.

How do I sign in to this site?
To sign in to your VIP-Member account, click on the login menu box at he top left of the home page. Or you can login using the login button at the top of each page on our website. Enter your User Name and password. Once you are sign in, your User Name will appear at the top of each page. If you do not have an account, please click Register on the menu bar.

How do I sign out of this site?
To sign out of your VIP-Member account, click Sign Out on the menu bar and you will return to the home page. If Sign Out does not appear on the menu bar, then you are not currently signed in to the site.

What if I forgot my password?
If you have forgotten your password, Contact us and we will send your password to the e-mail address we have on file for your account.

How do I become a registered user for this site?
To become a registered member of this site, click Register on the menu bar at the top of the page and enter your VIP-Member account information. Then click Register. There is no cost to become a VIP-Member. Please note: For security purposes, your password must consist of 7-32 characters and must include at least one letter and one number. Passwords are case sensitive.

How do I add an item to my shopping cart?
To add an item to your shopping cart, just click Add to Cart Button and it will take you to PayPal Secure site. There you can enter the quantity you desire.

How do I remove an item from my shopping cart?
To remove a single item from your shopping cart, click on the View Cart button and it will take you to PayPal Secure site. There you can remove or enter the quantity you desire.

Who can I contact if I have questions?
Please click Contact Us on the Home drop down box to learn how to reach us regarding any questions or issues you may have. Feel free to contact us, or fill out the Contact Request form and we will contact you.

Is my credit card information secure through this site?
YES! Absolutely, your credit card information is protected with Paypal secure SSL Certificate that encrypts all of your transactions through our site with industry-standard secure sockets layer (SSL) technology. If the online store accepts credit cards; rest assured that both your credit card information and personal information are protected.

Do I need to have a PayPal Account?
No, PayPal gives you the option to pay with your credit card. We will not charge you credit card transaction fee for using your card.

Can I provide special instructions with my order?
You can include special instructions for orders during checkout. In your shopping cart, click Checkout On the Payment page, type your special instructions or comments in the Special Instructions text box. We will receive these instructions along with the order. Click Place Order to continue with the checkout process.